If you’re currently an international student in Australia, you’re probably wondering how your OSHC provider is covering you during the COVID-19 pandemic. If you have questions regarding your cover, the best thing to do is contact your provider directly. 
Private health insurance may cover hospital treatment or some out of hospital allied health treatments. In the case of hospital treatment, doctors and hospitals determine who receives treatment, the treatment they receive, and the timing of the treatment. It is not determined by the government or insurers. The private health insurance status of a patient who is affected by coronavirus will not determine their treatment.

Here is an outline of the information Australia’s OSHC providers have released in regards to COVID-19.

ahm OSHC

ahm has created a useful FAQ document detailing important information on COVID-19 and ahm OSHC. It covers exactly what is covered under an ahm OSHC policy.

https://www.medibank.com.au/content/dam/retail/marketing-assets/private/covid-19-oshc-faqs.pdf?_ga=2.88897371.1136282836.1587525759-326907388.1587525759

For more information, you can also contact ahm directly:
  • Call from within Australia – 134 148
  • Call from outside of Australia – +61 3 9862 1095
  • Email – oshc@ahm.com.au
Allianz Global Assistance

Allianz Global Assistance has issued an extensive COVID-19 information sheet for international students who have Allianz Global Assistance cover – it is available here. This includes detailed information on what to do if you need to change the dates of your OSHC. 

https://allianzassistancehealth.com.au/en/helpcentre/oshc/covid19-coronavirus-oshc/

Contact:
  • General enquiries within Australia – 13 67 42
  • Claims – 1800 651 349
  • Email – oshc@allianz-assistance.com.au
  • Phone (from overseas) – +61 7 3305 8841

Bupa Australia

Bupa Australia has released some information regarding its cover and answers a few general COVID-19 FAQs here. For more information, international students are advised to contact Bupa Australia directly.

https://www.bupa.com.au/health-insurance/cover/overseas-visitors/covid-19-updates-for-overseas-visitors

Contact:
  • General Enquiries – 13 41 35
  • Overseas student enquiries (within Australia) – 1800 888 942
  • Overseas student enquiries (outside Australia) – +61 3 9937 4223
  • 24-hour International Student Advice Line in over 180 languages – 1300 884 235

CBHS International Health

CBHS International Health has a dedicated webpage with important information for international students who have taken out CBHS International Health OSHC – it can be viewed here. This includes detailed information on what to do if you need to change the dates of your OSHC and whether you will incur out-of-pocket expenses if you need to be tested for COVID-19. 

https://www.cbhsinternationalhealth.com.au/covid-19

Contact:
  • Overseas Student Health Cover enquiries (within Australia) – 1300 174 538 
  • Overseas Student Health Cover enquiries (outside Australia) – +61 2 8604 3537
  • Email – oshc@cbhscorp.com.au

Medibank

Medibank has created a useful FAQ document detailing important information on COVID-19 nd Medibank OSHC. It covers exactly what is covered under a Medibank OSHC policy.

https://www.medibank.com.au/content/dam/retail/marketing-assets/private/covid-19-oshc-faqs.pdf?_ga=2.88897371.1136282836.1587525759-326907388.1587525759

For more information, you can also contact Medibank directly:
  • Student Health and Support Line – 1800 887 283
  • General enquiries (within Australia) – 134 148
  • General enquiries (outside Australia) – +613 9862 1095
  • Email – oshc@medibank.com.au

nib OSHC

nib has a dedicated webpage with important information for international students who have taken out nib OSHC – it can be viewed here. This includes detailed information on how to cancel your cover if you are unable to enter Australia and whether you will be covered if you have to go to hospital.
https://www.nib.com.au/health-information/member-services/coronavirus-and-your-cover

Contact:
  • Overseas Student Health Cover enquiries – 1800 775 204
  • Email – niboshc@nib.com.au